Everything you need to know before booking a service,
arranging collection or buying through Soled Marketplace.
These terms explain how we handle cleaning results, collections,
unclaimed items, turnaround times and purchases through Soled.
By placing an order or purchasing an item, you agree to the terms
outlined below.
We carry out the requested work using trusted professional techniques.
Stains such as alcohol spillages, curry sauce, denim bleed, dye,
fake tan and tar will be treated repeatedly until removed or until
no further visible improvement is achieved.
If some staining remains, the advertised price of the requested
service will still apply.
We will not work on footwear or clothing contaminated with blood,
vomit, faeces or smoke-bomb dye.
Items booked in this condition will be returned and any applicable
collection fee will still be charged.
If a delivery slot has been arranged and nobody is available when
the courier attends, the items will be returned to our store.
They must then be collected by the customer.
We retain uncollected orders for up to three months from the date
the order is placed.
After that period, we reserve the right to dispose of any unclaimed items.
We reserve the right to stop accepting future orders from customers
who fail to collect items that require payment in-store.
We aim to clean and return footwear and garments as quickly as possible.
Turnaround times cannot be guaranteed because demand and item condition vary.
Some orders may take longer than expected.
We are happy to clean replica footwear, but results can differ from
genuine products because of lower-quality materials and construction.
We cannot make copied footwear look identical to genuine footwear.
All Soled purchases are sold as seen.
Once an item has left the store, it cannot be returned under any circumstances.
We aim to provide the best customer service possible and ask that
all members of staff and couriers are treated with the same courtesy
and respect shown to every customer.
Get in touch with the Box Fresh Glasgow team and we will be happy to help.